1. Customer service personnel can reply owner’s e-mail swiftly and professionally, do timely tracking and feedback for all the entrusted customers and keep our clients noted the whole service procedure.
2. Boarding engineers are mostly senior crew graduated from Chinese famous maritime universities and talented with rich navigation and engineering experience, could provide more professional service.
3. All the engineers have been trained and assessed regularly by MSA, related Classes and manufacturers, work with license, who can ensure the safety of personnel and equipment to the maximum extent and eliminate all illegal operations.
4. Marketing personnel will make regular visits to customers to learn their feedback and latest requirements.
5. Through the SPEC network support, our company has established a long-term communication mechanism with high-quality companies in this industry. In order to provide customers with higher quality services, we will conduct in-depth research on service quality and efficiency.
